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Topics - YouSayItBest

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General Discussion / Venue cancellation
« on: May 08, 2020, 10:59:35 AM »
What are everyoneís views on something I saw on Facebook a day or two ago.

So I was going to have a 40th birthday party at King's Lynn Town Football Club but it was obviously cancelled due to government advice. I asked for a refund and was refused,  but offered to rebook in 12 months. I declined as Iím not working at the moment and the money is more important than a party. After Stephen Cleeve the owner acknowledged there was no terms and conditions they still refused a refund. After many emails back and forth and even pointing out that accoarding to the CMA Iím entitled to a full refund, Iím now being ignored, this maybe because theyíre not there but there was no out of office automated email.
Iím not one to name a shame but it is unprofessional and a blatant flouting of consumer rights.
I have attached a link for the advice from the CMA on the website for those of you affected in a similar way.
I also now feel like I have no alternative to report them to the CMA

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